Really Really Happy Guarantee At Work

The customer decided on 2-inch Hunter Douglas Everwood® wood blinds in her Master Bedroom. We chose Brandywine, which is a rich color similar to Mahogany. Her windows were older casement windows with a 2-inch depth (older casement windows are normally great for Wood Blinds because they don’t have any obstructions unless there is an alarm system). However, once they were installed the customer was unhappy with how they didn’t close evenly.

We explained that this is normal with wood blinds because the size and weight of the blinds pulls the slats further away from each other at the top of the blind, and the slats at the bottom with less weight are closer together – it is just physics. However, despite the fact that this was not a defect, she simply was unhappy with how they looked. No Problem! Thanks to our Really, Really Happy Customer policy, we were able to allow her to change them. That day she came to our store and we helped her pick a beautiful green-tone Hunter Douglas Duette Honeycomb Shade with Ultra-Glide Retractable Cords. We installed the new shades 3 weeks later and she absolutely loves them. If she had purchased these blinds from anywhere other than Breslow Home Design Center, she would have had to learn to live with them.

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